Microsoft Dynamics CRM

Superior customer service can mean the difference between surviving and thriving. Retaining customers has never been more important. Customer-relationship management (CRM) tools, with strong links to financial management or enterprise resource planning (ERP) systems, can deliver the customer satisfaction that builds businesses.

Microsoft Dynamics CRM software can give everyone on your team the information and tools they need to convert a customer encounter into an opportunity for building a stronger, more satisfying, more profitable relationship. In addition, Microsoft Dynamics CRM can monitor and measure sales, marketing, and service activities that affect customers.

Accurate information about how your business is performing is important at any time – but in difficult times, it is absolutely essential. Getting the right information to the right person at the right time has never been more critical to your business. Finding the right enterprise resource planning (ERP) solution that can bring insight and intelligence into your business is a must.

Microsoft BizTalk Server

BizTalk Server is Microsoft’s Integration and connectivity server solution. A mature product on its sixth release, BizTalk Server 2009 provides a solution that allows organizations to more easily connect disparate systems. Including over 25 multi-platform adapters and a robust messaging infrastructure, BizTalk Server provides connectivity between core systems both inside and outside your organization. In addition to integration functionality, BizTalk also provides strong durable messaging, a rules engine, EDI connectivity, Business Activity Monitoring (BAM), RFID capabilities and IBM Host/Mainframe connectivity.

Microsoft BizTalk Server 2004/2006/2009 helps organizations meet the challenges of integrating diverse systems. Most organizations have a multitude of systems and technologies that are required for their daily operations. By bringing together these technologies in agile and scalable way, BizTalk can help unleash the potential of your existing infrastructure.

Microsoft Office SharePoint Server

Microsoft Office SharePoint Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information-sharing across boundaries for better business insight. Additionally, this collaboration and content management server provides IT professionals and developers with the platform and tools they need for server administration, application extensibility, and interoperability.

Microsoft Office SharePoint Server 2007 provides a single, integrated location where employees can efficiently collaborate with team members, find organizational resources, search for experts and corporate information, manage content and workflow, and leverage business insight to make better-informed decisions.

Microsoft SQL Server

SQL Server offers a complete approach to managing, accessing and delivering information across the organization; but now the power of SQL Server is extending to the Cloud through SQL Azure. SQL Azure provides a consistent program model and common tools while offering new business opportunities, high availability, and massive scale through distributed data services.

People are at the center of the Information Platform – IT and Database professionals who support the expanding needs of the business, Developers who build solutions quickly to capture business opportunities and End users who are looking to quickly mine volumes of data for business insights. SQL Server 2008 R2 delivers something unique and empowering to each of these contributors.

Microsoft .NET, and Visual Studio Team System

Microsoft Visual Studio Team System 2008 is a platform for productive, integrated, and extensible software development life-cycle tools that helps software teams by improving communication and collaboration throughout the software development process.

By using the suite of tools in Visual Studio Premium and Visual Studio Ultimate, and combining those tools with Visual Studio Team Foundation Server, you can apply proven practices to manage your application's lifecycle, from understanding customer needs through code design and implementation to deployment. You can use the instrumentation in these tools to trace requirements to checked-in code, builds and test results. These practices can help your team create software that is valued by your customers and that is faster and more reliable.

Microsoft Online Services

Microsoft Online Services provides dedicated, enterprise-level hosted solutions for e-mail, collaboration, instant messaging and Web conferencing. Services are delivered from a highly reliable network of Microsoft data centers on servers systems dedicated to individual customer—enabling customers to use the latest productivity applications while reducing IT overhead.

Microsoft® Online Services offers dedicated hosting services for Microsoft productivity applications that are widely used by enterprise customers today. This set of documents provides service descriptions for the Microsoft® Exchange Online Dedicated messaging service, the Microsoft® SharePoint® Online Dedicated collaboration service, the Microsoft® Office Communications Online Dedicated instant messaging and communications service, and the Microsoft Office Live Meeting Web conferencing service. Other documents in the set describe Microsoft Online components related to these services.

Microsoft Commerce Server

To build deep and lasting connections with Web-savvy consumers, businesses must offer anytime, anywhere access to merchandise on the device of their choosing. This requires an e-commerce platform that has the power and flexibility to deliver an unparalleled shopping experience and the ability to manage multiple channels.

Commerce Server 2009 helps set a new benchmark for simplicity—it comes with a new, production-ready, out-of-the-box, contemporary Web site that allows businesses to get their stores live and merchandise moving more quickly. New page templating features mean organizations can change the look and feel of a site just by pointing and clicking. To help businesses stay nimble, Commerce Server 2009 enables fast and easy information-editing and smooth content management with workflow approvals with Microsoft SharePoint Commerce Services. The new Commerce Server also helps address the specific needs of everyone involved in the planning, maintenance, and execution of an e-commerce strategy—whether you are a developer, IT pro, designer, marketing manager, merchandiser, or customer service representative.